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We produce over 500 kg of waste per person per year. At the office, at home or on the street, we throw things away wherever we are. Very valuable, according to SUEZ. With more than 160 years of experience, SUEZ is one of the world\u2019s biggest companies that focuses on recycling. As the driving force behind the resource revolution, SUEZ uses waste as a new resource. They develop smart solutions for transforming waste into new products. In the Netherlands alone, SUEZ collects the waste of over 60% of Dutch municipalities and offers its services to more than 80,000 companies. Well-organized Credit Management is a must for a company that size.<\/p>\n
\u201cA lot has changed in the world of credit management in the past ten years,\u201d says Rick Dijkers, Credit Manager at SUEZ Nederland. When Rick started as debtor team leader, everyone was responsible for their own specialist area, but no-one felt responsible for the client. \u201cWe\u2019ve been able to change this to a full sense of responsibility. Everyone within the Credit & Control team is now responsible for the complete service of a customer portfolio. These all-round teams result in a customer-specific approach and make sure that the work is never held up.\u201d<\/p>\n
Rick has defined a credit management policy for SUEZ Nederland as part of the transformation to all-round teams. A customer acceptance procedure was introduced within the new policy. Rick emphasizes the importance of the credit management policy. \u201cTo avoid risks, you need information before going into business with a company. In 2014, we started looking for a party that matched this working procedure better. After extensive research, CreditDevice came out best.\u201drig onderzoek kwam CreditDevice als beste uit de verf.\u201d<\/p>\n
A successful customer acceptance process depends entirely on correct information. SUEZ uses the CreditDevice InfoScore module for a smooth customer acceptance process. InfoScore is a decentralized product that uses a set of rules designed by SUEZ in cooperation with CreditDevice. \u201cThe reason why CreditDevice matches our working methods so well,\u201d explains Rick, \u201cis the fact that they\u2019re not just a supplier but rather a cooperation partner. In consultation, we have determined and configured the criteria for customer acceptance. InfoScore shows us a company\u2019s financial status immediately and whether or not it\u2019s wise to do business with them. InfoScore offers us clear advice that is reflected in our decision-making.\u201d Analysing the risks helps SUEZ determine the sales conditions, such as advance payment, direct debit or in cases of large amounts, a bank guarantee. \u201cBased on this information, you can assign an individualized dunning strategy to each customer. This gives you a clear view of your high-risk customers and helps you to manage your debtor control more effectively.\u201d<\/p>\n
Communicating with the sales department has become much easier now that InfoScore helps to give them a clear picture of why we should or should not do business with a customer. This could be quite difficult in the past when credit management was an issue. \u201cBefore the implementation of the credit management policy the sales department itself was responsible for the customer acceptance process,\u201d Rick says. \u201cThe result was that the Credit & Control department was brought in afterwards to solve problems when an invoice wasn\u2019t paid\u201d. Good cooperation makes sure that you know beforehand whether it is commercially viable to visit a prospect and do business.<\/p>\n
The introduction of the new working method wasn\u2019t all that easy initially. \u201cThe sales department feared the loss of turnover,\u201d Rick explains. \u201cThey assumed that at least half of their prospects would be declined. By working with InfoScore and involving the Sales department in the process, the Credit & Collection department was able to show that the new working method brings nothing but advantages. Instead of losing turnover, the Sales department spends way less time \u2018hunting\u2019 non-paying customers. This gives the salespeople more time to do real business. A win-win situation for both parties.\u201d<\/p>\n
Besides improving internal processes, a sound customer acceptance process also leads to a reduced DSO (Days Sales Outstanding) and an improved cashflow. That is why Rick is extremely satisfied with the results since the new customer acceptance procedure was introduced: a decline in the number of write-offs by over 70%. \u201cThat is quite some profit. It means not only that you have fewer write-offs, but also that you get to spend your time more efficiently. That might well be our biggest gain.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Suez | A win-win situation for both the Sales and Credit & Control departments | customer case | CreditDevice<\/p>\n","protected":false},"author":4,"featured_media":21269,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"page_builder":"","footnotes":""},"categories":[41],"tags":[296],"alle-categorieen":[],"blogs-nieuws":[],"class_list":["post-4085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer","tag-case"],"_links":{"self":[{"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/posts\/4085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/comments?post=4085"}],"version-history":[{"count":0,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/posts\/4085\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/media\/21269"}],"wp:attachment":[{"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/media?parent=4085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/categories?post=4085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/tags?post=4085"},{"taxonomy":"alle-categorieen","embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/alle-categorieen?post=4085"},{"taxonomy":"blogs-nieuws","embeddable":true,"href":"https:\/\/cd-wordpress.creditandcollection.nl\/en\/wp-json\/wp\/v2\/blogs-nieuws?post=4085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}